Help & Frequently Asked Questions (FAQs)
Welcome to So Cool WOW!. We’re happy to have you here. We are committed to making your shopping experience an enjoyable one, from the moment you become a member through to the enjoyment of your purchases in your home.
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Shipping & Delivery
How long will it take before I receive my order?
Delivery normally occurs within 2-4 weeks. Each product listing will include an estimated delivery time frame. Where possible we will provide a specific date range of the expected delivery window. From time to time the delivery of specific items will exceed our usual 2-4 week delivery window. In such cases the estimated delivery time frame will be clearly stated in the product listing details. Delivery times also vary depending on the products you’ve ordered and your delivery address.
Why does it take 2-4 weeks?
We’re a little different to a traditional online store. We only receive products from our suppliers after our sale events end and each supplier delivers to us at different times. This is how we’re able to bring you beautiful items at great value member-only prices. We’ll let you know via email as soon as your order has shipped. This email will include information on the delivery method, delivery date estimate and a delivery tracking code (where applicable). Rest assured we do everything we can to deliver your purchases as quickly and reliably as we can.
How much does shipping and delivery cost?
Shipping and delivery costs vary depending on what you buy and where you live. Our aim is to provide you with the best value and most reliable shipping and delivery as possible. Due to the variable nature of the items available on our website, and of course the variable nature of what you may purchase, shipping and delivery charges are estimated for you during the checkout process. You'll see the shipping cost as part of the check out process before you have to pay for anything.
Can I have my items delivered to my workplace?
Yes, we can deliver items to your place of work. If you wish to have your order shipped to your work address, please specify your company name and be very specific about the address details such as unit numbers, or "level" where delivery is to a multi-story office building. We do not take any responsibility for items that cannot be successfully delivered due to inaccessibility or work place policy, that prevents deliveries.
Can I have my items delivered to a PO Box?
No, unfortunately we cannot deliver to PO Boxes.
I want to return an item – how do I do that?
We're here to help, so if your order is defective (broken parts), you can return it to us within 15 days of receipt of your item/s. Once we receive your defective item, subject to our inspection, we'll offer you a store credit or full refund of the purchase price (less the initial delivery charge), whichever you prefer.
To help us process your return as quickly as possible:
1. Please contact us via email@example.com to let us know to expect your return (include your name, your order number and whether you'd prefer a refund or store credit).
2. Please label the parcel you send back to us as per below:
So Cool Wow!
ATTN: Returns Processing
Your Name: .......................................
Your Order No: ........................................
68 West 39th FL2
New York, NY 10018